Directions:
设想你买了一本英文词典，发现有这样那样的质量问题，书店的服务态度又不好，因此给报社编辑写信。信中必须包括以下内容：
1、事情的起因
2、与书店交涉的经过
3、呼吁服务行业必须提高服务质量 |
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范文：
June 19, 2004
Dear Editor,
I am writing this letter to reflect some problems I came across recently 奂┩她䱦왖䪯閉http://bulo.hjenglish.com/myfeed/©版权所有沪江网閉䪯왖䱦她┩奂and. appeal to the improvement of the service industry.
This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully, I found that the several pages of the dictionary have been cracked and befouled. What is worse, the misprints spread everywhere in the dictionary �䇗쪜畈�审http://bulo.hjenglish.com/event/©版权所有沪江网审�畈쪜䇗�and seriously affect my comprehension. Since there was such damage and misprint to the dictionary, I went to the bookstore to require for a replace. But to my surprise, the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.
It goes without saying that today’s face-paced 놷눚낶瘹緩�http://www.yeshj.com/©版权所有沪江网�緩瘹낶눚놷and market-oriented economy calls for much higher standard for service industry. However, to my regret, many of the commercials fail to achieve this standard ꈵ뀖沪⍻몶騚䭡▨http://bulo.hjenglish.com/podcast.htm©版权所有沪江网▨䭡騚몶⍻沪뀖ꈵand the quality of the staff needs to be improved. It’s self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country’s economy. As a result, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.
Thank you for your attention!
Sincerely yours,
Sam
20分
